L3 Platform Operations & Support Engineer (MuleSoft Integration Platform)

Daily Operations & Maintenance: Deliver daily L3 platform operational support, manage platform capacity, performance, scalability, and optimal resource utilization.

Incident & Support Management: Handle L2 escalated tickets, analyze and resolve incidents within defined SLA timelines, and perform initial Root Cause Analysis (RCA) with corrective action recommendations. Support major incidents and service restoration activities.

Automation & Improvement: Develop and maintain automation scripts for repetitive tasks, identify recurring issues, and drive continuous service improvements and risk mitigations.

Deployment & Documentation: Support deployment, release, and production change activities. Create and maintain operational documentation, Standard Operating Procedures (SOPs), and knowledge base articles.

Cross-functional Collaboration: Interface between internal and external providers in an international context, facilitating stakeholder engagement, workshops, and technical information synthesis.

Experience: 5 to 7 years of expertise in MuleSoft platform management (Platform Operations focus, not API development).

Core Technical Stack:

• Terraform

• GitHub

• OpenShift

• Argo CI/CD

• Authentication & Authorization mechanisms (API security standards: OAuth, OpenID)

• Foundational knowledge of AWS and Azure

• ITIL Framework & Processes

Soft Skills: Technical communication, stakeholder management, influence management, and experience working in multicultural environments.

Education: Bachelor’s degree in Computer Science or an equivalent relevant field.

Technical formats & protocols: XML, XSD, WSDL, WS-*, Java, JSON.

MuleSoft Omni Gateway (Flex Gateway) expertise.

Network fundamentals (Virtual IPs, firewalls, load balancers, etc.).

Certificate lifecycle management.

API Testing Tools: Postman, SOAPUI (User level).

Linux environments.

Knowledge of Silva.