Descripción del puesto / Funciones
Cloud Service Manager will be responsible for overseeing the delivery, performance, and continuous improvement of cloud services across the organization. He/she will act as the bridge between technical teams, business stakeholders, and service providers to ensure that cloud services meet agreed-upon SLAs, compliance standards, and business needs. The mission is to drive operational excellence, customer satisfaction, and innovation in cloud service management.
Estudios
Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or related field
Equivalent experience and certifications may be considered in lieu of formal education
Requisitos mínimos
Prefered experience:
- Minimum 5 years of experience in cloud service delivery or IT service management
- Proven experience managing cloud services in enterprise environments
- Strong understanding of cloud operations, SLAs, and service lifecycle management
- Experience working with cross-functional teams and external vendors
Required technical skills:
- Deep knowledge of cloud service models (IaaS, PaaS, SaaS) and cloud governance
- Proficiency in service performance monitoring and reporting
- Familiarity with cost optimization and cloud financial management (FinOps)
- Understanding of cloud security, compliance, and risk management
- Experience with incident, problem, and change management processes
- Optionals technical skills: Certifications: ITIL v4, PMP, FinOps Certified Practitioner
- Experience with multi-cloud environments and hybrid cloud strategies
- Exposure to agile methodologies and DevOps practices
- Knowledge of contract and vendor management
Technical environnement : ITSM Tools: ServiceNow, Jira Service Management
Monitoring & Reporting: Azure Monitor, CloudWatch, Grafana, Power BI
Frameworks: ITIL, COBIT, ISO 20000, ISO 27001
¿Por qué nosotros?
Work from anywhere and at the ⏰ schedule that suits you best.
Enjoy a day off on your birthday to celebrate in style!
Improved paid leave so you can make the most of your free time.
Access to private medical insurance to take care of your health and peace of mind.
☀️ Summer reduced working hours.
Flexible compensation options to suit your financial needs.
Extra vacation days for each year of service, because we believe your time is valuable and you deserve to rest and recharge.
¿Quiénes somos?
Pasiona Consulting es una consultora tecnológica, partner de Microsoft, dedicada al diseño, desarrollo e implementación de aplicaciones de software a medida para clientes de múltiples sectores.
